Shipping policy
Order Processing & Dispatch
- Standard Dispatch : Orders are processed and dispatched within 1 to 3 business days (Monday to Friday). During sale events or new collections, dispatch may take up to 5 to 7 business days.
- Tracking Notification : A tracking number will be provided once your package is dispatched.
- Order Changes : Orders cannot be cancelled, edited, or amended once placed.
Shipping Rates & Delivery Times
We partner with reliable carriers to deliver your orders safely across Australia. Delivery estimates are guidelines only and commence from the date of dispatch.
| Delivery Type | Estimated Timeframes | Cost |
|---|---|---|
| Standard Shipping | 2 to 6 business days | $9.95 flat rate (Free on orders over $88) |
| Express Shipping | 1 to 3 business days | $14.95 flat rate |
Delivery Options & Security
- Signature on Delivery : Our default shipping option requires a signature upon delivery to ensure your items arrive safely; if unavailable, the carrier may take your parcel to a local post office or depot for collection.
- Authority to Leave : You may select "Authority to Leave" during checkout if you prefer the courier to leave the parcel in a secure location without a signature.
- Risk Warning : If you select Authority to Leave, you do so entirely at your own risk, and Bibi & Co cannot accept responsibility, provide replacements, or issue refunds for parcels that are misplaced, lost, or stolen after being left unattended.
Missing, Delayed, or Returned Parcels
- Transit Delays : We use reputable delivery networks, but we cannot accept liability for transit delays caused by third-party carriers, peak postal volumes, weather events, or customs inspections.
- Missing Parcels : Any missing or non-delivered parcels must be reported to our customer service team within 30 days of dispatch.
- Return to Sender : Parcels returned due to an incorrect delivery address or failure to collect will have a return shipping and carrier admin fee deducted from the product refund, and redelivery requests will incur a new shipping charge.
Delivery Enquiries
- Customer Support: For any questions regarding your shipment, please reach out to our team at contactus@bibicobaby.com.