Refund policy

Returns

We want you to be satisfied with your purchase from Bibi & Co. If you need to return an item, please review our terms below.

Return Timeframe : Customers may request a return or exchange within 15 days of purchase. Requests submitted outside of this 15-day window will not be accepted.
Item Condition : Items must be unworn, unwashed, free of marks or odors, and free of contaminants like pet hair. All original product tags and packaging must remain attached.
Exclusions : Items purchased during sales, promotions, or clearance events are final and cannot be returned for a refund.
Shipping Costs : Customers are responsible for all return shipping costs for change-of-mind returns or size exchanges.

The fastest way to secure an alternative item is to return the original piece and place a separate order.

Eligibility : Your return must meet all standard return conditions to be accepted.
New Order : Once your return is received and inspected, you can place a new order for the desired item at any time.

If you receive an item that has a manufacturing defect or is not what you ordered, we will resolve the issue.

Reporting an Issue : Inspect your items upon delivery and submit a report immediately through our online return form, or contact us via email.
What Qualified : A defect refers to a genuine manufacturing fault, such as a broken seam or fabric flaw. Normal wear and tear, or damage caused by failing to follow garment care instructions, is not covered.
Resolution : If a manufacturing fault is confirmed, we will cover the return shipping costs and provide a replacement or full refund.

Follow these steps to send an item back to us:

Step 1 : Please login to your customer account, go to your order history, select the eligible order, and click the return button to submit your request.
Step 2 : Securely pack the item in its original condition and packaging to prevent damage during transit.
Step 3 : Post the package back to the return address provided in your return confirmation instructions. We recommend using a trackable shipping method.

Once your return is received and inspected at our facility:

Processing Window : Please allow 5 to 7 business days for our team to process your returned item.
Bank Transfers : Approved refunds are sent back to the original payment method. Depending on the bank or financial institution, funds typically take up to 14 business days to clear into your account. Please check directly with your bank if funds do not appear after this timeframe.