Privacy policy
Last updated: September 8, 2026
Bibi & Co operates this store and website, including all related information, content, features, tools, products and services (together, the “Services”).
Bibi & Co uses Shopify to provide and operate the Services. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our Services, make a purchase or otherwise communicate with us.
We respect your privacy and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
If there is any inconsistency between this Privacy Policy and our Terms of Service in relation to the collection, use or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
- Contact information, including your name, email address, telephone number, billing address and delivery address.
- Payment and transaction information, including payment method, transaction details, payment confirmation and information necessary to process your order. Payment card information may be processed directly by our payment providers rather than being stored by Bibi & Co.
- Account information, including your account username, password, preferences and settings, where you create an account with us.
- Shopping and transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your previous transactions.
- Communications, including information you provide when contacting us, such as customer service enquiries, feedback or other correspondence.
- Device and technical information, including your IP address, browser type, device type, operating system, network information and other technical identifiers.
- Usage information, including information you provide when participating in promotions, reviews, surveys or other activities offered through our Services.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted or required by law.
How We Collect Personal Information
- Directly from you, including when you create an account, place an order, subscribe to marketing communications, contact us, submit a review or otherwise provide information to us.
- Automatically through our website, including through cookies and similar technologies when you browse or use our Services.
- From Shopify and our service providers, where they collect or process information on our behalf to provide services to us.
- From business partners and other third parties, where permitted by law.
Where we collect personal information from you, we will generally collect it directly from you unless it is unreasonable or impracticable to do so, or otherwise permitted by law.
How We Use Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
1. Providing and Improving Our Services
- process and fulfil your orders;
- process payments and refunds;
- arrange delivery and shipping;
- manage returns and exchanges;
- create and manage customer accounts;
- remember your preferences;
- provide customer support;
- respond to enquiries;
- provide product recommendations and a personalised shopping experience;
- enable product reviews and other customer features; and
- operate, maintain and improve our website and Services.;
2. Marketing and Advertising
Where permitted by law and, where required, with your consent, we may use your personal information to send marketing and promotional communications by email, SMS or other channels.
We may also use information about your interactions with our website, such as products you have viewed or added to your cart, to provide relevant advertising or marketing.
You can unsubscribe from promotional communications at any time by using the unsubscribe option included in our marketing communications or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending you important non-promotional communications relating to your orders, account or other transactions.
3. Security and Fraud Prevention
- verify accounts and transactions;
- detect and prevent fraud;
- investigate suspicious or unlawful activity;
- protect the security of our website, customers and business;
- prevent misuse of our Services; and
- comply with applicable security and legal requirements.
4. Communicating With You
We may use your personal information to communicate with you about your orders, account, enquiries, products, Services and other matters relevant to our relationship with you.
5. Legal and Regulatory Requirements
- comply with applicable laws and regulations;
- respond to lawful requests from government authorities or law enforcement agencies;
- establish, exercise or defend legal claims;
- resolve disputes;
- enforce our Terms of Service or other policies; or
- protect the rights, property, safety or security of Bibi & Co, our customers or other persons.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, improve website functionality and, where permitted, support marketing and advertising.
Some cookies are necessary for the website to function, including for shopping cart, checkout and security functions.
Other cookies may be used for analytics, personalisation or advertising.
Depending on your browser, device and location, you may be able to control or restrict cookies through your browser or device settings. Restricting certain cookies may affect the functionality of our website.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to provide our Services, operate our business, fulfil the purposes described in this Privacy Policy, or where otherwise permitted or required by law.
- Shopify, which provides our ecommerce platform and related services;
- payment processors and financial service providers, to process payments and refunds;
- shipping and delivery providers, to deliver your orders and facilitate returns;
- IT, hosting, cloud storage and technology providers;
- analytics and website service providers;
- customer support and communications providers;
- marketing and advertising providers, where permitted by law;
- professional advisers, such as accountants, lawyers and insurers;
- our related companies or business partners, where applicable; and
- government agencies, regulators, law enforcement bodies or other parties, where required or authorised by law.
We do not sell your personal information.
Where we engage third-party service providers to process personal information on our behalf, we take reasonable steps to require them to handle that information appropriately and consistently with applicable privacy obligations.
Shopify
Our online store is powered by Shopify.
Shopify provides the technology and infrastructure that enables us to operate our ecommerce website, process transactions and provide our Services.
Information you provide through our website may be collected, processed and stored by Shopify and other service providers used by Shopify or Bibi & Co. These providers may be located in Australia or overseas.
Shopify may also process information about your interactions with our store for its own purposes, including to provide, maintain, secure and improve Shopify's services.
For more information about how Shopify handles personal information, please refer to Shopify's privacy information and privacy portal.
Overseas Disclosure of Personal Information
Some of the service providers we use, including Shopify and other technology, payment, analytics, marketing, hosting and fulfilment providers, may be located outside Australia or may store or process personal information overseas.
As a result, your personal information may be transferred to, stored in or accessed from countries outside Australia.
The countries involved will depend on the service providers we use and may change from time to time.
Where applicable under Australian privacy law, we will take reasonable steps to ensure that overseas recipients handle personal information in accordance with the requirements that apply to us.
Third-Party Websites and Services
Our Services may contain links to websites, applications or services operated by third parties.
If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy, security or information-handling practices of third-party websites or services that we do not control.
We recommend that you review the privacy policies of third-party services before providing them with personal information.
Children's Information
Our products and Services are intended to be purchased and used by adults, including parents, guardians and other caregivers.
We do not knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us, please contact us using the details below. Where appropriate and required by law, we will take reasonable steps to delete or otherwise deal with that information.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include appropriate technical, organisational and administrative safeguards and the use of reputable third-party service providers.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee that personal information transmitted over the internet will always be completely secure.
Please take reasonable care when providing personal information online and do not send sensitive information through unsecured communication channels.
Retention of Personal Information
- provide our Services;
- maintain customer and transaction records;
- comply with legal, accounting and tax obligations;
- resolve disputes;
- prevent fraud and protect our business; and
- enforce our agreements and policies.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate and permitted by law.
Accessing and Correcting Your Personal Information
You may have rights under applicable privacy laws to request access to personal information we hold about you and to request that inaccurate, incomplete or out-of-date information be corrected.
Depending on the circumstances, you may also have other rights available under applicable law.
To make a privacy request, please contact us using the details in the Contact Us section below.
We may need to verify your identity before processing a request.
We will respond to requests within the timeframe required by applicable law. In some circumstances, we may be permitted or required to refuse a request.
Marketing Preferences
If you receive marketing communications from us, you can unsubscribe at any time using the unsubscribe link or instructions provided in the communication.
You may also contact us to request that we stop sending promotional communications.
Please note that you may continue to receive transactional or service-related communications, such as order confirmations, shipping updates, account notifications or responses to enquiries.
Privacy Complaints
If you have a concern or complaint about how Bibi & Co has handled your personal information, please contact us first using the details below.
Please provide sufficient information for us to understand and investigate your complaint.
We will acknowledge and investigate your complaint and provide a response within a reasonable period and in accordance with applicable privacy laws.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC.
Your Privacy Choices
- whether you provide certain personal information;
- receiving promotional communications;
- cookies and similar technologies;
- access to personal information we hold about you; and
- correction of inaccurate personal information.
Some personal information is necessary for us to provide certain Services. For example, we generally need your name, delivery address and payment information to process and fulfill an order.
If you choose not to provide information that is reasonably necessary for a particular purpose, we may not be able to provide the relevant Service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, information-handling practices or applicable laws.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Where required by law, we will provide additional notice of material changes.
Contact Us
Bibi & Co
PO Box 3352
Rhodes NSW 2138
📧 contactus@bibicobaby.com
We may ask you to provide additional information to verify your identity before responding to certain privacy requests.