Frequently Asked Questions
Products & Quality
Yes. Everything we offer features trusted third-party verification, including GOTS-certified organic cotton and OEKO-TEX certified bamboo viscose. Parents assume full responsibility for assessing the suitability of any product for their child. Bibi & Co. makes no medical or therapeutic claims regarding its garments and is not liable for any allergic reactions, skin irritations, or sensitivities.
We specifically choose these natural fibers because they are exceptionally soft, breathable, and kind to sensitive skin. This means no synthetic blends or harsh treatments will ever rub against your baby. Read more on our Fabric & Care page.
We carefully select items from established, high-standard global makers, alongside our own exclusive Bibi & Co. designs coming soon.
To maintain fabric integrity, always check the tag inside each individual garment for specific guidelines. Generally, we suggest a cold, gentle machine wash with eco-friendly detergent and line drying in the shade. Bibi & Co. accepts no liability or responsibility for damage resulting from improper washing, laundering, negligence, or failure to strictly follow garment care label instructions. For a complete guide, visit our Fabric & Care page.
If you are gifting for a newborn, sizing up to 0–3 months or 3–6 months is usually safest so the baby has room to grow, and parents can enjoy wearing it for a little longer! You can also check our Sizing Guide page for more gifting tips.
Oders & Shipping
Please allow 1 to 3 business days for our team to process and dispatch your items. Standard delivery typically takes 2–6 business days, while Express takes 1–3 business days within Australia. Bibi & Co. is not liable for carrier delays, loss, or transit issues once orders are handed over to the courier.
As soon as your package leaves our warehouse, a tracking update is emailed directly to you. If it doesn't appear in your inbox, please double-check your spam or junk folder. Customers are responsible for ensuring their contact and shipping details are accurate.
Because our orders are processed swiftly, we cannot change or cancel items once checkout is completed. Please ensure your cart and address are correct before submitting. Orders cannot be altered, modified, canceled, or combined once submitted due to automated fulfillment processes.
Yes, you can select gift wrapping during checkout to make your unboxing extra special. Gift messages must comply with our acceptable use standards.
Returns & Exchanges
We happily accept change-of-mind returns on unworn, unwashed items with original tags attached within 15 days of delivery. Return shipping costs are covered by the buyer.
To get the right size to you as quickly as possible, it is best to return your original item for a refund and place a new order for the correct size at your convenience. To find the best fit, we recommend taking a look at the measurements and age recommendations detailed on our Sizing Guide page.
If something isn't quite right, please contact us right away with photos so we can review and resolve the issue for you in line with our store policies. This policy does not cover normal wear and tear, misuse, accidental damage, or failure to follow manufacturer care instructions.
